Sale - Terms & Conditions

To celebrate the one year aniversary of our Harbour Town
training centre opening, all First Aid & Childcare First aid courses
are on special if booked between 5th Septemeber and 31st October.

Placing Bookings & Dates

Sale rates are available at Coomera, Harbour Town and Mermaid Beach for the following public courses only

Prices for onsite training (at your location) are not included in this sale. Speak with one of our friendly customer service team for onsite pricing. 

Sale pricing is valid on any course date if the booking is placed between 4th September 2019 and 31st October 2019. This means that you may book a course for November at the speical rate, if the booking is placed and paid for between 4th September 2019 and 31st October 2019. 

Both a participant name and course date must be provided to receive the sale pricing.

No further discounts are available during this sale period.

Fees & Refunds

All fees must be paid at the time of booking with a credit/debit card, or within 24 hours if paying by direct bank transfer. This includes corporate clients and credit account holders. Payment not received at time of booking will be subject to standard pricing. 

No refunds are available for cancellations less than 7 days prior to training.

Cancellations, where more than 7 days’ notice has been provided, will receive a refund of course fees less a $10.00 processing fee.

A 25% rebooking fee will automatically be charged in the following situations.

  1. You cancel or reschedule your training for whatever reason with less than 24 hours notice
  2. You fail to attend your scheduled training
  3. You reschedule your training more than once giving 24 hours notice

In the event that Paradise First Aid is unable to provide the detailed training, you will be offered an alternative date with no penalty or a full refund of your course fees. Although we are required to provide this information to you, it is extremely rare that we would ever cancel your course.

Late Arrivals

Unfortunately, if you arrive late for whatever reason, you will be unable to attend the training session. A 25% rebooking fee will be required to book an alternative date. This applies to both public and workplace/on-site training courses. Please arrive at least 15 minutes prior to the start time of your selected course.

Physical Requirements

Please note that first aid competency standards do require a level of physical ability to meet the evidence requirements for assessment. These standards relate to the level of performance required to provide resuscitation and respond to an emergency situation where there may be a risk to life. You will be required to undertake activities on the floor. This includes performing two minutes of uninterrupted CPR on an adult and baby CPR manikin.

Due to the potential risk to health and safety where a nominated first aider, or worker with duty of care, does not have the ability to perform resuscitation and/or first aid to the performance standard it is not appropriate to issue a statement of attainment to students who are physically unable to meet the assessment requirements.

In cases where a student has attended a resuscitation or first aid course but is unable to meet the full requirements of the competency, Paradise First Aid may wish to provide that student with a certificate of attendance, or similar, as an indication of their participation in the course.
If you feel that you have any current health issues which would prevent you from undertaking such activities, you must contact us prior to your course to discuss the options available to you.

Certificate Issuing Policy

For certification in your chosen course, you are required to attend 100% of your training and successfully demonstrate competence in all assessment activities. An A4 colour certificate (PDF) will be emailed to you following successful completion. You will also receive a plastic wallet card certificate detailing the training you have completed. This may take up to 10 days to receive. Please allow this time before contacting us to follow up. Should you require a printed copy of your certificate a $5.00 fee is applicable. This will be an exact copy of the certificate you receive by email.

Educational Support

Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy or numeracy issues. If you believe that you require any educational support, please speak with us prior to training. If this information is not disclosed prior to your course, we may ask you to reschedule at a time where further support may be provided.