Meet The Team

Craig is the company' Training Manager and has been at Paradise First Aid since 2016. Craig spent most of his adult life putting out fires and cutting cars up as a firefighter. In his spare time, he could be found jumping off cliffs, searching and rescuing people out of the bush, driving boats in floodwater and climbing on roofs after storms as a volunteer with the SES. Craig left the fire and rescue arena to do a Bachelor of Paramedic Science, graduating with Distinction, coming on board as a trainer and assessor part way through his degree.


Stephanie joined Paradise First Aid in 2012, after moving from the United States. Stephanie was an Emergency Medical Technician in San Diego, California. With a Bachelors degree in Psychology and post graduate work in Education Delivery, taking her medical experience into training was a natural progression. She provided First Aid and CPR training in the USA. Moving to Australia, she furthered her training to include a Work Health and Safety certification and became involved in Surf Life-Saving, obtaining her bronze medallion and serving as a volunteer lifesaver at Palm Beach. Currently, training up an army of well-prepared first responders is her passion!


Mel started her health industry career as an Enrolled Nurse, with experience in emergency and theatre. Mel joined NSW Ambulance Service in 1992 and worked as a Paramedic in Western Sydney. Mel has extensive experience both trauma and medical emergencies. Mel has a passion for teaching skills to save lives and delivers a range of first aid courses with Paradise First Aid including advanced first aid and advanced resuscitation.


Keira is the main point of contact for our students and clients- she is the friendly, professional voice on the other end of the phone. Keira handles all student enquiries and bookings throughout the company as well as the issuing of certificates for public and on-site courses. Keira holds a Bachelor of Communications with a Major in Public Relations and brings with her a wealth of knowledge and customer service experience to the role as Course Co-Ordinator.


Kelly is affectionately known as the Queen of Certificates due to the efficient and prompt turnaround time in issuing certificates for our partners. Kelly is also responsible for checking returned assessments to ensure we maintain our reputation of providing high-quality training through our partnering program throughout Australia. Kelly is also available to handle any enquiries from students and partners alike.


With an extensive background in customer service, our Business Services Manager Shirley is a friendly point of contact for clients. Shirley manages our sales division which includes products such as first aid kits, consumables, defibrillators and the First Aid Pod! In addition to sales, Shirley assists the admin team with processing course paperwork and participant bookings.


Jo is responsible for managing all aspects of our partnering program. We pride ourselves on offering our partners a personalised and professional partnering program. Having completed a Cert IV in Training and Assessing as well as attending regular ASQA conferences and webinars, Jo has a full understanding and knowledge of the VET sector to assist our partners with any queries they have.


Andy is responsible for the overall management of Paradise First Aid. Andy holds a number of Diploma and Certificate level qualifications in first aid and emergency care and has worked in both the private and public health services before making the switch to first aid education. Andy has a passion for Continued Professional Development and is a member of the First Aid Industry Reference Committee and the Australian Resuscitation Council (QLD Branch).  


Ella works as part of the admin team to provide support to the course co-ordinator and partnering team. She helps co-ordinate the administrative side of the RTO to ensure we are compliant and continue to uphold our high level of standards. To date we have never had any non-compliances at audit! Having completed a Cert IV in Small Business Management and Cert IV in Training and Assessing, Ella’s main interests are looking after the ‘back-end’ aspects of the RTO.