Meet The Team

Jo began her clinical career as a registered nurse working in cardiothoracics. She then went on to practice as an advanced midwife before opening, co-owning and managing a Day Care Centre, from 1992 to 2008, in the UK. Jo emigrated to Australia, with her husband and two children, in Oct 2008. Jo is passionate about training and first aid and hence has been training first aid and associated qualifications since 2013.


Mel started her health industry career as an Enrolled Nurse, with experience in emergency and theatre. Mel joined NSW Ambulance Service in 1992 and worked as a Paramedic in Western Sydney. Mel has extensive experience both trauma and medical emergencies. Mel has a passion for teaching skills to save lives and delivers a range of first aid courses with Paradise First Aid including advanced first aid and advanced resuscitation.


Holding degrees in both biomedical science and paramedical science, Alicia worked as a paramedic within the Western Australian state ambulance service since 2011. In 2017 she made the move over to the Gold Coast where she continues to work clinically in the private sector as a registered paramedic. She has experience in aeromedical rescue & retrieval operations, road crash rescue, heights and confined space rescue as well as across the education sector.


Mick has been a teacher for 35 years in the private sector with a diploma and degree in Education. He has extensive sports first aid experience on the Gold Coast with football and surf lifesaving. Mick has attained a Diploma in Paramedical Science that goes along with various Certificates in First Aid and Advanced Resuscitation. His passions of teaching and first aid naturally combine to become a trainer in first aid. You will most probably find him most weekends at Miami SLSC preparing first aid equipment for patrol.



Keira is the main point of contact for our students and clients- she is the friendly, professional voice on the other end of the phone. Keira handles all student enquiries and bookings throughout the company as well as the issuing of certificates for public and on-site courses. Keira holds a Bachelor of Communications with a Major in Public Relations and brings with her a wealth of knowledge and customer service experience to the role as Course Co-Ordinator.


Andy is responsible for the overall management of Paradise First Aid. Andy holds a number of Diploma and Certificate level qualifications in first aid and emergency care and has worked in both the private and public health services before making the switch to first aid education. Andy has a passion for Continued Professional Development and is a member of the First Aid Industry Reference Committee and the Australian Resuscitation Council (QLD Branch).  


With an extensive background in customer service, our Business Services Manager Shirley is a friendly point of contact for clients. Shirley manages our sales division which includes products such as first aid kits, consumables, defibrillators and the First Aid Pod! In addition to sales, Shirley assists the admin team with processing course paperwork and participant bookings.


Jo is responsible for managing all aspects of our partnering program. We pride ourselves on offering our partners a personalised and professional partnering program. Having completed a Cert IV in Training and Assessing as well as attending regular ASQA conferences and webinars, Jo has a full understanding and knowledge of the VET sector to assist our partners with any queries they have.


Kelly is affectionately known as the Queen of Certificates due to the efficient and prompt turnaround time in issuing certificates for our partners. Kelly is also responsible for checking returned assessments to ensure we maintain our reputation of providing high-quality training through our partnering program throughout Australia. Kelly is also available to handle any enquiries from students and partners alike.


Ella works as part of the admin team to provide support to the course co-ordinator and partnering team. She helps co-ordinate the administrative side of the RTO to ensure we are compliant and continue to uphold our high level of standards. To date we have never had any non-compliances at audit! Having completed a Cert IV in Small Business Management and Cert IV in Training and Assessing, Ella’s main interests are looking after the ‘back-end’ aspects of the RTO.