Frequently Asked Questions

What is the difference between an express and standard course?

Excellent question!

An express course is where part of the course is delivered and assessed online. We provide you with access to our online learning platform where you watch professional first aid videos and answer some multiple-choice questions. This means that you attend a shorter session at our training centres (or your workplace if you are organising onsite training). Our online learning platform is user friendly and can be accessed on desktops, laptops, tablets and even your smartphone!

A standard course is where the content and assessment is conducted completely face-to-face with no e-learning prior to training. This means you attend a longer in-class session. 

Some of our courses offer both modes of delivery, however, some courses only offer one or the other.

The accreditation you receive from each delivery mode is the same. The only difference between the two is the style of delivery and assessment. 

Since the introduction of express courses in 2020, they have become the most popular way of people completing training with us. 

How often do I need to complete a CPR course?
Provide CPR is a course that requires an annual renewal.
How often do I need to complete a First Aid course?

Provide First Aid is a course that requires renewal every three years. This is the same for Provide First Aid in an Education and Care Setting, Provide Advanced First Aid and Occupational First Aid

How long are the courses? What if I am late or need to leave early?

For each course duration, please visit the relevant course page.

We understand sometimes that there can be unavoidable delays in your travel time due to traffic or other unforeseeable circumstances. We do need you to arrive on time to ensure you will not miss any course content. It would be greatly appreciated if you could contact the office if you fear you may be late.

Unfortunately, there is not availability to leave training early and still receive a certificate. All assessment items and content must be completed to be found competent. Certificates cannot be issued if competency is not achieved.

How do I make a booking?
Bookings can be made online by selecting Course Dates at the top of the page and choosing your preferred date and location. You can also call us at the office on 5572 5299 if you would prefer to talk to a team member.
Are you open on the weekends?
Paradise First Aid provide training courses on Saturdays. The office is open from Monday to Thursday, 8:30am – 5pm, and Friday 8am – 4:30pm.
Do you provide lunch?
Paradise First Aid provide tea, coffee, chilled water, biscuits and lollies that you can help yourself to throughout the day. We do not provide lunch for any training. Full-day courses include a lunch break and we suggest you bring your lunch. You are always welcome to use our fridge and microwave facilities for the storing and heating of food.
What are the locations of your training centres?
We are pleased to have three Gold Coast locations available to participants: Mermaid Beach, Harbour Town, and Coomera. When you book you will be provided with the exact address of our centre and a map to show you where we are in an email confirmation.
Is there free parking available?
There is parking available at all our training centres, free of charge, which may include roadside parking. Parking details for your booked location will be included in your booking confirmation.
Can I get to you via Public Transport?
There are bus stops located close to all our training centres. Our Mermaid Beach training centre is a 5-minute walk from the Broadbeach South Tram stop and buses stop nearby along the Gold Coast Highway. We would suggest googling transport times to ensure you arrive at training at the required time.
Am I guaranteed to pass the course?
Unfortunately, there is no guarantee that you will pass this training however we will try our very best to make sure you do! Participants can be given several opportunities to successfully complete the written assessment, and the trainer will work with you on the practical tasks should anything need to be corrected. Should you fail for any reason, you will be given the opportunity to return at another time where further support and training can be offered to give you the best chance to achieve competency.
Are your courses the same as St John and Red Cross?
Yes, our courses are nationally accredited and meet all national standards. We run up-to-date courses for all training and would be happy to answer any questions about the content covered in the course should you need any further information.
What is a USI and Why do I need one?
USI stands for Unique Student Identifier. Our team will ask you about this when you call to make a booking. A USI is required by all participants who complete nationally recognised, accredited training, regardless of whether you are a student or not. This is a government issued code that allows us to register your training once it has been completed.
How do I create a USI or check if I already have one?
The easiest way to create a USI is to visit and follow the Create my USI link under options for Students. If you have any problems creating this our staff would be more than happy to assist you over the phone or when you come in to train with us. If you already have a USI you can visit and follow the Not sure if I have a USI/Find my USI link under options for Students.
Do you provide training at workplaces?
Yes, we can provide training at your work place subject to the participation numbers and suitability of your training area. Please contact the office to discuss this further.
Do you complete Private training? How large are public courses?
No, unfortunately Paradise First Aid do not complete one-on-one training courses. If you have any concerns with group work, please give the office a call and have a chat to one of our team members. Public course sizes are capped at 16 participants at Helensvale and Harbour Town and 18 participants at Mermaid Beach.
How old does my child have to be to complete a First Aid course?
For all accredited training with Paradise First Aid, students must be 14 years of age with written parent or guardian consent. Students under the age of 14 may complete non-accredited training with a parent or guardian present at the time of training and for the duration of the non-accredited course.
Can I bring my child to training?
Unfortunately, we do not have the facilities available to allow you to bring children to training. This includes babies in strollers. Please see the above regarding age requirements for children to complete training. If you are a breast-feeding mum, we are happy to provide an area for you to feed if the baby can be brought in to you during the breaks. Please let the trainer know if this is the case.
Can I train whilst pregnant?
Please see the physical requirements of training as listed below. If you feel you have any concerns about this, please consult your doctor before making a booking. If we can assist with any further support, please let the office know prior to attending training.
Am I valid for concession pricing on course fees?
You are valid for concession pricing if you are a student at TAFE or University with a valid student identification card. Student ID will be requested on arrival to training. Concession pricing is also given to government issued seniors card holders over the age of 65.
Can I pay cash on the day of my training course?
No. Course fees must be paid in full within 24 hours of completing a booking. Paradise First Aid does not allow students to pay cash on the day of training. Mermaid Beach and Harbour Town training centres do not have the ability to take any form of payment on the day.
Can I receive a refund if I need to cancel my training?
Paradise First Aid operates a fair and equitable fees and refunds policy. Cancellations received more than 7 days prior to the date of booked training will receive a refund of the paid amount less a $10 administration fee. Cancellations received inside this 7-day period will not be eligible for a refund but can be rescheduled.
How do I reschedule my training? Is there a cost involved?
We are happy to reschedule your training, providing that you give us at least 24 hours’ notice. Cancellations received with less than 24 hours’ notice will automatically receive a 25% rebooking fee payable at the time of rescheduling. Failure to attend your training for any reason or rescheduling the training multiple times will also incur this rebooking fee regardless of notice period given. Please contact the office to organise this.
What course do I need to complete to meet work requirements?
Our courses are nationally recognised and accredited qualifications. Most workplaces will advise you of the necessary course to complete, either by name or course code. If you have any queries, please speak to one of our admin team by calling the office.
Are there assessments or exams to complete on the day?
Yes. Paradise First Aid training courses include both practical and written assessment. Written assessment includes a multiple-choice exam and short response answers. For full-day training these questions are completed in small blocks. If you have any literacy, reading, or language concerns please book over the phone and discuss these with the admin team.
I have a physical disability – can I still complete training?
We would love to have you attend a training course with us. Please complete your booking over the phone to discuss your disability with the team and inform us of any additional assistance you will require. Please see physical requirements included below.
What are the physical requirements of CPR training?
Students are required to complete 2 minutes of uninterrupted CPR Practical on a manikin during training. This must be completed at floor level and students will need to demonstrate correct technique as taught by a trainer.
Can I complete CPR compressions on a manikin on a table?
To provide you with the most realistic training possible we require all participants to complete their training at floor level, as per the physical requirements above.
I don’t need a certificate, but I would like to come and attend the training.
Yes, we welcome you to attend our training for your own knowledge. If you cannot complete the physical requirements of training or prefer not to take part in assessment, please let the office know at the time of booking. We would be happy to award you with a Letter of Attendance rather than a Statement of Attainment.
What experience do Paradise First Aid trainers have?
All of our training team have industry experience and a background as paramedics and emergency medical technicians. Trainers have many years of practical experience in the relevant fields and apply this experience and knowledge to your training course.
What is a Registered Training Organisation?
A registered training organisation, in Australia, is an organisation providing Vocational Education and Training to students, resulting in qualifications or statements of attainment that are recognised and accepted by industry and other educational institutions throughout Australia.
What is Paradise First Aid’s registration details?

Paradise First Aid – RTO Code 32286
RTO The First Aid Group, trading as Paradise First Aid ABN 88 141 680 042

Where can I find independent reviews on your company?
When participants complete training with us we give them the opportunity to complete a training evaluation on their workbooks. Some participants also choose to leave Facebook Reviews and reviews through Trust Pilot. Follow this link if you would like to read some of the reviews we have received:
I have lost my certificate – how do I get a copy?
Please call the office and we will be happy to email you a PDF copy of your A4 certificate. Please be aware that printing fees of $5 will apply to replacing Statement of Attainment cards or providing hard copy A4 certificates.
Can I buy a First Aid Kit or Supplies at my training course?
Yes. If you are coming to training at Helensvale we have a wide range of kits and supplies available to purchase. Alternatively, you can visit our online store at to view products, kits, and place an online order.
How do I make a complaint?
We are sad to hear that you are unhappy with your training. Please contact the office on 5572 5299 in the first instance to discuss this with a member of our team. We would love to have the opportunity to talk about this with you. You are also welcome to email us at [email protected] if you would then like to submit your complaint in writing. You can also request our PO BOX address from the office.